Refund Policy


Returns, Refunds, Cancellations:

You may return your order within 14 days of receipt at your own expense. This returns policy applies only to goods unused, and in their original, unopened packaging. Only returns which comply with these instructions will be accepted. Refunds will be issued to your credit / debit card once the goods have been received back in our office according to these conditions. Your order will be processed on the day of receipt if it is received prior to 3pm, or the next available working day thereafter. For this reason it is not possible to cancel an order once it has been placed, however goods may be returned for a refund of their cost using the returns instructions outlined here.

In the unlikely event that you should receive an incorrect delivery or a faulty product, we will arrange to collect and exchange the product as quickly as possible and at no additional cost. A delivery of this nature must be reported in writing to us within 3 days from the date you receive the order and a contact phone number should be provided. Only exchanges that comply with the returns instructions outlined here will be processed.

Your statutory rights are not affected by the conditions outlined herein.

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